What happens if royal mail lost my package

You can submit a claim via their website within the below timescales:. At UPS, you can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Both the sender and the receiver can request compensation for a lost item, but the postage company prefers the person who shipped the item to report damage issues. To start the claims process at UPS, head to their online support centre. Follow Metro across our social channels, on Facebook , Twitter and Instagram.

Poppy Logo. FB house promo. Sign Up for News Updates. But the amount you can successfully claim will depend on factors like the length of a delay, the courier used and the type of delivery you paid for. In most cases the basic delivery rate will not include additional financial cover for the item you are sending.

Find out what online shoppers really think of the couriers that deliver their packages. See our guide to the best and worst delivery companies. According to Which? To avoid losing your parcel to an auction house, you should make sure there is a return address on the packaging.

If the contents of your delivery is valuable, you could also take out separate insurance, and make sure you always use tracked delivery. If your parcel has gone missing, or is lost or delayed, you might be able to claim compensation from Royal Mail.

You will only be eligible for compensation if it was posted in the UK and sent using a Royal Mail service such as via the Post Office. However it might be easier for the sender to claim as they're more likely to have the necessary evidence, such as proof of postage. But if the parcel or letter was sent using a postbox, you won't be able to claim as you won't have any evidence.

How much you can get in compensation depends on which postal service was used and how much the item is worth. We use cookies to improve your experience of our website. You can find out more or opt-out from some cookies. You might be able to claim compensation from Royal Mail. What you can get depends on how the item was sent and what the problem is.

You can:. They might still ask you to fill in a claim form. Check how to make a complaint to Royal Mail on their website. Contact the organisation that issued the document as soon as possible. Ask the organisation to cancel the document. This stops anyone from using it to pretend to be you. You can only get compensation from Royal Mail if the item was posted in the UK and sent using a Royal Mail service - for example by using a Post Office.

Either the person who sent the item or the person receiving it can make the claim for compensation. If the item was sent using the Tracked 24 or Tracked 48 service, only the sender can claim compensation. If you want to claim as the receiver, contact the sender to get the evidence you need.